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LIGHTIFY Community Platform

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FAQ

8 LIGHTIFY COMMISSIONING

What do I need to make LIGHTIFY work at home?

What you need is a IOS 7 (or above)/Android (4.1 or above) tablet PC, smartphone or iPod Touch, internet connection and a Wi-Fi router as well as the LIGHTIFY gateway and one or more lamps or luminaires out of the LIGHTIFY product family. There is also the option of various combination possibilities by using the LIGHTIFY gateway with up to 50 LIGHTIFY devices.

Are there any technical requirements?

Yes, these are the technical requirements:

  • You need an IOS 7 (or above)/Android (4.1 or above) tablet PC,  smartphone or iPod Touch, internet connection and a Wi-Fi router as well as the LIGHTIFY starter kit including the gateway.
  • Please, make sure you are using the latest IOS or Android system software to avoid errors.  
  • LIGHTIFY has a similar range as Wi-Fi, which means that the radio waves penetrate the walls of your home. Depending on the construction material the signal might be reduced at certain levels. However, the signal cannot penetrate certain surfaces such as electric conductive materials.

What happens during the installation process?

The following steps are carried out during initial commissioning of the system:

  • A LIGHTIFY user account is created
  • The LIGHTIFY Gateway is uniquely connected to the user account
  • The LIGHTIFY Gateway is connected to the WLAN network (Please make sure to use the same WLAN network for your mobile device as for the Gateway, if setting up the system for the first time)

These steps establish a secure connection between all LIGHTIFY products and the Gateway. The process is completely wireless, so that no cable connection is needed from your home WiFi. The wireless connections are encrypted to prevent misuse.

How many users can use the system simultaneously?

Once you have entered your access data, you can control the system via any tablet or smartphone which has the LIGHTIFY app installed. A maximum of five users are able to access a LIGHTIFY system simultaneously.

How do you add new lamps and/or luminaires?

In the app, start a search for new lamps and luminaires in the "Lights" menu item by pressing the "+" at top right.

Note: After new lamps have been switched on, they are only available to be adopted into the network for a limited period of time. This time period can be renewed by switching the lamp/luminaire off/on.

Is an Internet connection needed for control?

The LIGHTIFY system has been designed as an online system, and needs to be connected to the LIGHTIFY Cloud via the Internet to make the complete range of functions available, such as access while away from home. In detail, access to the Internet during installation and when configuring scenes or groups is mandatory. Controlling lamps and luminaires offline will also be supported from app version 1.0.3b11, for example even when your home WiFi is not connected to the Internet.

12 LIGHTIFY OPERATION

Can I integrate new lamps at any time?

Yes, that is possible. LIGHTIFY can wirelessly control up to 50 light sources in one system. To add new lights simply press the + in the upper right corner on the “Lights” screen and follow the instructions in the App. You have to do a powercycle to complete the installation process.

What is an Update and how is it installed?

With the LIGHTIFY App and firmware Updates we guarantee a seamless operation of all technical connections and improve the LIGHTIFY usability. Further, Updates are used to introduce new functions as well as features, as we are constantly working on the LIGHTIFY System to enhance its development. 

How to install a new LIGHTIFY firmware Update

Please do check in advance if the LIGHTIFY Gateway is plugged in, connected to the Internet and shows a green light. Through the LIGHTIFY App >> Settings >> System Update you are able to initialize new firmware Updates. Please do always update the LIGHTIFY Gateway first before you install updates for lamps and luminaires in the system.

Please use the following Guidelines to update the LIGHTIFY Gateway:
- Installation of Soc1 Update (If available)
- Installation of Soc2 Update (If available)
After the successful Update you can unplug the Gateway for 5 seconds and plug it back in afterwards. 

Please use the following Guidelines to update LIGHTIFY lamps and luminaires:
- Installation of product firmware (according to the implemented products in the system)

How to install a new LIGHTIFY App Update

LIGHTIGY App Updates are distributed through Google Play Store for Android devices and through the Apple App Store for iOS devices (as an App on your device). In these stores the Updates for the LIGHTIFY App will be displayed, if already available and the installation process can be started right there.

Can I switch LIGHTIFY components using the "normal" light switch?

Yes. When operating LIGHTIFY components using a normal light switch, the lamps behave as standard LED lamps. After switching on via the "off/on" network, they switch on at 100% again in warm white (2700 Kelvin). If lamps are switched on and off via the app, the lamps switch on in the previously selected mode.

Can I use the dimming function with any lamp and luminaire?

All LIGHTIFY products are dimmable via the App. Existing luminaires in your home might already have dimming mechanisms installed - however LIGHTIFY only works with the most common dimming systems. In rare cases some luminaires might not be compatible with the LIGHTIFY system.

Can I amplify the signal?

The ZigBee signal is amplified and extended with every LIGHTIFY product that is integrated into the system. Therefore, you can also use LIGHTIFY outdoors, for instance in your garden or on your terrace.

5 TECHNICAL INTERFERENCE

I cannot complete the installation because the integration into my home Wi-Fi fails. What can I do?

Most likely your smart device is not connected with your home WiFi. Please make sure that your device is automatically connecting back to your home WiFi after you inserted the WiFi password. In this step the gateway is switching off its own Access Point and the smart device should then automatically connect to the home WiFi. After this, the smart device will search for the gateway within the home WiFi. So please deactivate “mobile data” during the installation process.

Please make sure to use the same WiFi network for your mobile device as for the Gateway, if setting up the system for the first time.

What can I do if LIGHTIFY is not working?

If problems occur, you need to make sure that your Wi-Fi router as well as your internet connection are stable and connected to the LIGHTIFY Gateway. Please also test the connection between your smart device and Wi-Fi router. If you are having problems controlling your system outside your home, please also make sure you have an active internet connection.

You are not the first User of the system?

Don't worry, you can still use LIGHTIFY. However, if the LIGHTIFY Gateway is already connected to another unknown person and the app is showing an error message, please get in touch with our support team. You can send us an e-mail to lightify@osram.com with a photo of the backside of your LIGHTIFY Gateway. We will do the rest and get your system back up and running.

Set back to default settings

If you have trouble with a certain lamp or luminaire, you can always use the single reset it to default settings to reconfigure the product without affecting the entire system. Erasing a product or resetting your system back to factory new can be done via the App (please see our user guide – the devices ) or by turning the respective light switch on and off with a certain sequence, as shown in the FAQ How to reset LIGHTIFY products.

LIGHTIFY System Reset

If problems with the Gateway or the entire system persist, you always have the last solution option to reset the entire system including all lamps, luminaires via App in its system settings (Reset). Please, do only use the LIGHTIFY App to reset the system and please notice that all current light settings that you might have saved in the system including the saved lights, gateway information (if on and connected to the Internet) and other profile data will be lost and that you cannot undo this step.
>> Settings >> Reset >> Yes

Still trouble with the Gateway?

If you are witnessing an error message saying that the Gateway has not been reached and hence was not set back to factory new you can set the Gateway back manually by keeping the reset button pressed for at least 5 seconds – for this the Gateway needs to be plugged in. If the system cannot be recommissioned after the manual reset please, send us an e-mail to lightify@osram.com with a photo of the backside of your LIGHTIFY Gateway. We will do the rest and get your system back up and running.

All done?

LIGHTIFY and all the products in your system can be reconfigured after the successful reset. Please use your existing login data “I already have an account” and repeat the installation process.

How do you reset LIGHTIFY lamps and luminaires?

If you have trouble with a certain lamp or luminaire, you can always use the single reset it to default settings to reconfigure the product without affecting the entire system. Erasing a product or resetting your system back to factory new can be done via the App in the Settings section. If you wish to reset lamps and luminaires of other brands, please ask the Support of this particular brand, what steps need to be taken.  

  • Reset Lamps, Gardenspots, Downlights and the Flex:
    To reset lamps (Classic A, CLB 40, PAR16) and luminaires (Gardenspot, Flex, Downlight) back to their default settings, switch these ON for five seconds and OFF for five seconds, five times in succession. After switching on again, the lamp flashes shortly once to confirm – and can now be integrated into a LIGHTIFY system again.
  • Reset Lamp CL A60 W Clear:
    To reset the lamp Classic A60 White Clear back to its default setting, switch it ON for 2 seconds and OFF for 5 seconds, five times in succession. After switching on again, the lamp flashes shortly once to confirm – and can now be integrated into a LIGHTIFY system again.
  • Reset luminaires of the LIGHTIFY Surface Light series:
    To reset the Surface Light luminaires (TW, W38, W28 und W23) back to their default settings, switch these ON for two seconds and OFF for five seconds, five times in succession. After switching on again, the lamp flashes shortly once to confirm – and can now be integrated into a LIGHTIFY system again.
  • Reset LIGHTIFY Plug:
    To reset the LIGHTIFY Plug back to its default setting, press the button on the Plug as long as it takes to make a clicking sound. It should not take longer than 10 seconds.  
  • Reset LIGHTIFY Switch:
    To reset the LIGHTIFY Switch back to its default setting, please follow the instructions in the App. Choose the Switch, confirm the deletion and hold the upper right button pressed along with the left button below for 3 seconds.

How to reset the system?

Please choose settings in the App menu on your smart device and activate the “system reset” button. This will reset the gateway, lamps/luminaires and the link of the gateway to your user account. Please make sure that your system is running and connected to the internet. No further action is needed as the system or components are ready to be re-installed again. Please use your current account information and E-Mail for logging into the App.

I’m having trouble getting LIGHTIFY to work after switching routers. What can I do?

You’ve switched routers and cannot connect to your Gateway. Please proceed as follows:

 

  1. Make sure the LIGHTIFY Gateway is plugged in to a power source.
  2. Connect your smart device directly to the LIGHTIFY Gateway. The Gateway Wi-Fi (WLAN) will appear for about 60 seconds after connection and will be shown in the list of available networks. Now you can connect directly to the LIGHTIFY Gateway with your smart device (SSID and password are listed on the back of your Gateway).
  3. Once you are connected to the LIGHTIFY Gateway, you can start the app as usual.
  4. Finally, enter your new router under: “Settings -> General Settings -> Gateway Connection”.

3 COMPATIBILITY - LIGHTIFY AND OTHER SYSTEMS

Is LIGHTIFY compatible with other ZigBee LightLink products, or can it only be used with OSRAM products?

Is LIGHTIFY compatible with other systems?

Through ZigBee Technology LIGHTIFY is compatible with other smart home products or systems using ZigBee.

We are constantly developing new firmware to support new functions and to bring the LIGHTIFY products technically up to date. New firmware is delivered in form of Updates through the LIGHTIFY Gateway. To update LIGHTIFY products through third-party systems is only possible if the third party allows this technical connection and has already implemented it. If you have further questions about this matter please contact the relevant Gateway manufacturer.

Philips Hue compatibility:

With one of the latest Philips Hue Bridge Update releases the possible integration of lamps and luminaires of OSRAM LIGHTIFY products were inhibited. The compatibility with LIGHTIFY products was unfortunately no longer available and the LIGHTIFY lamps and luminaires could no longer be integrated into the Philips Hue System. Philips further stated, that Tunable White only products are no longer compatible with the Philips Hue system. Philips has announced to revoke this Update and grant the implementation of other brand products again. For more information regarding the Philips Hue System please visit the Philips Hue FAQ page.

OSRAM LIGHTIFY clearly wishes to provide a flexible and safe open software system with enhanced compatibility options in the future. By joining the Friends of Hue program and accepting the demanded conditions our aim would no longer be supported and realized.

11 MORE ABOUT LIGHTIFY PRODUCTS

How many lamps / flex bands can be added?

Up to 50 LIGHTIFY products (lamps/luminaires) can be integrated into the LIGHTIFY home system. For example, up to 50 flex bands which corresponds to 100 m can be operated together in a network, although not all connected together but each with its own power supply.

Are there more LIGHTIFY products which I can use to equip my home with?

Yes, we are constantly working on expanding the LIGHTIFY system. Also the app and its functions will be revised over time to ensure compatibility with the latest standards and offer additional features. All information and latest news about the system can be found in the LIGHTIFY newsletter.

LIGHTIFY security update

OSRAM LIGHTIFY is constantly working on securing technical stability as well as security for the entire LIGHTIFY system. Therefore a new security update will be released by the time of August this year. In the time of constant change and technical innovation, we know of the importance, also through our customers and would like to minimize vulnerabilities of the system. However, this is a process needing time and strategic planning.

OSRAM agreed to security testing on existing LIGHTIFY products by security researchers from RAPID7. Since being notified about the vulnerabilities identified by RAPID7, OSRAM has taken actions to analyze, validate and implement a risk-based remediation strategy, and the majority of vulnerabilities will be patched in the next version update, currently planned for release in August.

RAPID7 security researchers also highlighted certain vulnerabilities within the ZigBee protocol, which are unfortunately not in OSRAM’s area of influence. OSRAM is in ongoing coordination with the ZigBee Alliance in relation to known and newly discovered vulnerabilities.